Shipping & Returns
Sprout orders ship from Australia and European formula orders are shipped from the Netherlands. We describe them separately below.
European Formula Shipments
Free Shipping
Standard Shipping
We ship Monday through Friday (excluding holidays), directly from Europe to all 50 US states, Canada, the EU, UK, Singapore, Hong Kong and 26 other countries listed in the dropdown menu of the shopping cart.
Standard shipping deliveries are made by USPS or Canada Post, or the domestic mail service in all other markets, and tracking information is emailed to you immediately upon shipment.
All orders are shipped out the same or next business day. All orders over $50 are shipped to you free of charge, when choosing standard shipping.
Orders over $150 are automatically shipped for free using our express shipping service.
Our standard shipping time guideline is 7-14 days (to be conservative), however nearly 100% are delivered within 10 days.
Express Shipping
All orders over $150 are automatically shipped for free using our express shipping service.
Orders under $150 that are shipped express have a flat fee of $25.
It is a 3-day express service. We ship Monday - Friday and have daily cut-off times, so to be conservative please allow 3-5 days from order to delivery.
Transit time is measured from when the order is shipped. There are no deliveries on Sunday’s and holidays. Estimated delivery times are for metro areas of major cities and may differ for regional and remote locations.
All shipping times are estimates only, and we recommend adding a conservative buffer to these estimates to mitigate unforeseen circumstances that may cause delays in the delivery of your formula.
Sprout Formula Shipments
Shipping rates for Sprout orders are calculated at checkout based on the weight of the order and the location of the shipping address.
Sprout orders ship Monday through Friday (excluding holidays) from Australia to all 50 US states, Canada, the EU, UK, Singapore, Hong Kong and 26 other countries listed in the dropdown menu of the shopping cart.
We offer three shipping options for Sprout orders.
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Shipping Method |
Transit Time Estimate |
|
International Standard Mail Service |
9-14 Business Days |
|
International Express Mail Service |
5-10 Business Days |
|
DHL Express |
3-6 Business Days |
We do not dispatch 7 days a week and have a daily 3pm Pacific shipping cut-off, so the transit time estimates are from when the order is shipped, not when it was placed. Orders placed after cutoff or over the weekend will be dispatched on the next business day.
There are no deliveries on Sunday’s and holidays. Estimated transit times are for metro areas of major cities and may differ for regional and remote locations.
All shipping times are estimates only, and we recommend adding a conservative buffer to these estimates to mitigate unforeseen circumstances that may cause delays in the delivery of your formula.
International Express Mail Service (EMS) and International Standard Mail Service (SMS)
Deliveries are made by USPS or Canada Post, or for other markets the domestic mail service of your country. Signature on delivery is a mandatory feature for EMS.
Tracking information is emailed to you immediately upon shipment.
DHL Express
Delivery is made by DHL. Tracking information is emailed to you immediately upon shipment and you will also receive automatic tracking updates from DHL via email or text depending upon your preference.
The DHL tracking will provide an ETA, which will constantly update throughout the transit with accuracy improving as it gets closer to the destination.
Combined Sprout and EU Formula Shipments
Combining Sprout and EU formula in a single order requires two shipments, one from each fulfillment location. All shipping options for each location are available at the checkout and the lowest cost is the default.
US Based Shipping
A limited amount of stock is held in Los Angeles for formula emergencies and local collection, please contact us on +1 310 384 1163 or admin@groworganicbaby.com to make arrangements.
Safest and Healthiest Shipping Method
We are based in Los Angeles and are often asked why we choose to ship directly from Australia and Europe. Our reasons are entirely based on ensuring that we have end to end shipping oversight, by removing third party storing and handing steps between the manufacturer and you, so the formula you receive meets the highest standards of freshness, health and safety for your baby.
The formula is manufactured in Europe or Australia and we use the fastest and most direct shipping method from Europe to you. Our formula is shipped only once, directly to you and this is crucial in achieving our health and safety standards (see below table for explanation).
Important Shipping Information
|
Grow Organic Baby |
Other US sites |
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Our sourcing and shipping company is incorporated in Europe, specifically so we can have direct relationships with the manufacturers and certified distributors to guarantee authenticity. |
It is not possible for US incorporated companies to have a direct relationship with the manufacturer or certified distributors. They must source from distributors further down the food chain. If they cannot deal directly with certified suppliers how can they guarantee authenticity? If there is an issue with the formula, such as a recall, how will these sellers find out if they are impacted without having these direct relationships? |
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Our European warehouse is strategically located less than 100 miles from the source, so we qualify for direct deliveries and transit time is limited to 2 hours. We then ship directly to you from our warehouse, meaning it is only shipped once and we have direct oversight and control from manufacturer to your door. |
The formula is shipped and stored multiple times in multiple locations outside of their direct control before the US sellers receive their deliveries from Europe. Then it must be shipped again from their US premises to you. Where has the formula been stored and how long has it been in transit before it gets to you? |
|
We are a professional, established and reputable business that sells high volumes via our website and wholesale to other US based sellers. Our formula is stored in our own climate controlled warehouse and is turned over weekly for the freshest formula on the market. |
For many US sellers this is a part time business operating out of garages or basements. Where do they source from and does the storage meet food health and safety regulations? |
Choosing Grow Organic Baby as your trusted formula seller gives you the best of both worlds, we are based in LA for any questions or customer service needs and we have end to end oversight, using the fastest and safest shipping method from manufacturer to you.
We appreciate that buying formula is a very important decision, so please do not hesitate to contact us at admin@groworganicbaby.com with any questions you may have about our shipping and sourcing. You can also submit your questions in the form provided and someone will be in touch right away.
Customs & Duty (Applies Only to Canadian Customers)
Orders shipped to Canada may be subject to import taxes, customs duties and fees levied by the Canadian government to the recipient of an international shipment.
We have paid for all shipping, taxes and fees, however this duty is the application of a local law, imposed by the Canadian government on imports, once a shipment reaches the recipient's country. Any charges for customs clearance must be fulfilled by the recipient.
Refunds, Returns or Exchange
We want you to be happy with your purchase, so we are flexible and will assist you in processing a refund or return.
It is the returners responsibility to return the product to us for a full refund of the product cost. Any shipping charges in the original order do not qualify for a refund.
To qualify the following conditions must be met:
- the product must be unopened, unused, and in the same condition that we provided it to you in.
- you must return it no later than 30 days from the time it was dispatched to you.
- Once the returned items are received by us your refund will be processed within 2 days to the original payment method used for the purchase.
